Frequently Asked Questions

Everything you need to know about your Ambient Inks order.

How long will it take for my order to ship?

Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.

What is your return and exchange policy?

We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and clearance items are final sale.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware of potential customs fees in your country.

How can I track my package?

Once your order has been handed to the carrier, you will receive an automated email containing your tracking number and a link to monitor its progress.

What should I do if my item arrives damaged?

If your order arrives damaged or contains the wrong item, please contact our support team within 7 days of receipt with photos of the issue, and we will arrange a replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.